Frequently Asked Questions (FAQ)

 

 

Welcome to Aquila. Below you’ll find answers to the most common questions about our products, orders, and policies.

🛒 Orders

How do I place an order?

Simply browse our store, select your preferred product, choose your size and color, and proceed to checkout. Once your payment is confirmed, your order will begin processing immediately.

Can I modify or cancel my order after placing it?

Since all products are made to order, we begin processing shortly after purchase.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this period, we cannot guarantee modifications or cancellations.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number.

Tracking updates may take 24–48 hours to appear.

🚚 Shipping

How long does shipping take?

Processing Time:

  • 2–5 business days (production)

Shipping Time:

  • United States: 3–7 business days

  • International: 7–15 business days

Please note that shipping times are estimates and may vary.

Do you ship internationally?

Yes, Aquila ships worldwide.

Shipping times and costs vary depending on your location.

Why did I receive multiple packages?

We work with fulfillment partners, and products may be shipped from different locations.

This means:

  • Items may arrive separately

  • You may receive multiple tracking numbers

Will I have to pay customs or import fees?

For international orders, customs duties and taxes may apply.

These charges are the responsibility of the customer and are not included in our prices.

📦 Products

Are your products true to size?

Yes, our products are designed to be true to size with a unisex fit.

We strongly recommend checking our Size Guide before ordering.

Are your products unisex?

Yes, all Aquila products are designed to be worn by everyone.

What materials are used?

We use high-quality materials selected for comfort, durability, and performance.

Specific material details are listed on each product page.

Will the product look exactly like the photos?

We do our best to display accurate colors and designs.

However, slight variations may occur due to:

  • Screen differences

  • Lighting conditions

  • Production process

🔁 Returns & Refunds

Can I return or exchange my order?

Since all products are made to order, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selection

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide clear photos of the issue

We will review your case and offer a replacement or refund if applicable.

How long does it take to receive a refund?

Approved refunds are processed within:

  • 5–10 business days

depending on your payment provider.

📍 Other Questions

What if I entered the wrong shipping address?

Please contact us immediately.

If the order has not been processed yet, we may be able to update it. Otherwise, additional shipping fees may apply.

Do you offer limited products?

Yes.

Aquilawear operates on a limited design and color model, meaning certain items may not be restocked once sold out.

Why is your production model different?

We produce items on demand rather than in bulk.

This allows us to:

  • Reduce waste

  • Maintain quality

  • Keep designs limited and unique

How can I contact you?

If you have any questions, feel free to reach out:

Email: info@aquilawear.com