Shipping Policy

 

At Aquila, we partner with a trusted print-on-demand provider to produce and fulfill your orders with care and consistency. This means each item is made specifically for you once your order is placed.

1. Order Processing Time

All orders are processed after payment confirmation.

Processing typically takes:

  • 2–5 business days for production

During high-demand periods (sales, holidays, product launches), processing times may be slightly extended.

Orders are not processed on weekends or public holidays.

2. Shipping Time Estimates

Shipping times vary depending on your location and selected shipping method.

United States:

  • Standard Shipping: 3–7 business days

International:

  • 7–15 business days (may vary by destination)

Please note that these are estimated delivery times and not guaranteed.

3. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination
  • Package weight
  • Shipping method selected

Occasionally, we may offer free or discounted shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.

Tracking updates may take 24–48 hours to appear after shipment.

5. Multiple Item Orders

Since we work with fulfillment partners, items may be produced and shipped from different facilities.

This means:

  • Orders with multiple products may arrive in separate packages
  • Tracking numbers may be provided individually

6. Customs, Duties, and Taxes

International orders may be subject to:

  • Customs fees
  • Import duties
  • Local taxes

These charges are the responsibility of the customer and are not included in product or shipping prices.

We are not responsible for delays caused by customs.

7. Shipping Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • High order volume
  • Carrier issues
  • Customs clearance
  • Weather or external disruptions

Aquila is not liable for delays caused by third-party shipping providers.

8. Incorrect Address

Customers are responsible for entering accurate shipping information.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost or delayed shipments
  • Additional shipping fees may apply for reshipment

If you notice an error in your address, please contact us immediately before the order is fulfilled.

9. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please check with neighbors or your local carrier
  • Contact the shipping provider for assistance

Aquila is not responsible for lost or stolen packages confirmed as delivered.

However, we will do our best to assist you in resolving the issue.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery
  • Provide photos of the issue

We will review your case and arrange a replacement or refund if applicable.

11. Sustainable Fulfillment

Our fulfillment model helps reduce waste by producing items on demand instead of mass production.

This approach supports a more responsible and efficient supply chain.

12. Contact Us

If you have any questions about your order or shipping status, please contact us:

Email: support@aquilawear.com